For many of my friends who are Inn-keepers, this is a very busy time of year. I know that the decorating is done, holly on the mantels, wreaths on windows and doors; that Christmas tree lit almost all day (and night). The Santa Claus collection dusted off and cleaned of candle wax, hand-crafted angels spreading joy and goodwill and the old favorite tunes “Santa Claus is coming to Town” variations playing in your Inn.   Holiday parties each night, dining room guests enjoy the table vases filled with balsam twigs and holly berries.

If you have been good at marketing, take on-line reservations, your website inviting your guests by showing your readiness to celebrate, let them know how they can enjoy themselves, that the ski slopes are open, I know that your telephones have been ringing and your rooms are fully booked. Congratulations!

Now, how are you personally? How is your spouse? How about the kids, your personal time for shopping, cooking a meal, putting up your feet, and getting a good nights’ rest?

For Innkeepers this can be a stressful time; it is a time that you give intensely of yourself to bring and create a festive and meaningful time for others and hopefully that brings you joy and gratefulness to be healthy and capable of the ability to do so. Remember your family in your planning for each day, do one special thing to let them know that you care; a little note under their pillow, a cookie set out for them when they get home from school.

Start your day by reviewing the important tasks: I know that the day will evolve, filled with unexpected demands.  Each night take a moment and think of one person that appreciated your service, your decorations, your food, your setting the stage for them to have a good time. Let it be enough… share it with your spouse and your staff the next day. They too need to feel good about all their extra efforts.  After all, teamwork makes your success.

Each evening, when the day is done, just for one moment, in the privacy of your home, light your candle and tell your significant other how important their contribution, their love, their caring was for you today. It will make a great difference! Happy Hanukah, Merry Christmas, Happy New Year. Heide

The greater hospitality marketplace has taken a hit in the economic slump; but not inns that have further dug into what they do best: giving the guests more than they asked for, eliciting the “wow” out of that satisfied guest.

That doesn’t mean that Inn owners are not worried. The game is that Innkeepers need to stay on top of the curve; being ambassadors to their area, marketing the highlights of their area such as art, music, mapping out hiking or biking trails, easy access to canoe rentals, telling the guests how they can enjoy themselves; and after their muscles ache, relax in the pub and luxuriate with a scheduled massage and dining over a fabulous meal of regional delicacies!

You think that double income person isn’t out there anymore, you are wrong! Chicago, Illinois’ greater area has towns like Galena to escape to, we visited the Bernadine’s Stillman Inn, as well as the Goldmoor, and saw that Mississippi river snaking through the pastoral green meadows and were impressed how much there is to do.

Seattle, Washington is another area. On the foot of Mount Rainier there is the Alexander Country Inn, not fancy but really comfortable, friendly and what a majestic area that Inn is situated in. And at an almost equal distance, there is the town of Seaview. If you love the Pacific Ocean , visit the Lewis and Clark exhibit on a rainy day, or go bicycling for 26 miles along the ocean, then stay at the Shelburne Inn. You might be lucky and the owner will serve you his fresh caught trout for breakfast.

What about Washington D.C. area, or New York and the out-lying towns around the Boston area; how about all the Inns I have visited in  North Carolina and  Georgia. Magic places, I could go on and on and on, there are many great Inns, caring Innkeepers to cater to your whims; who appreciate that you have chosen them and want to give you a piece of their rural world and their gracious hospitality.

Innkeepers are doing well, if they put their heart and soul into what they do! Isn’t that true for anything we do passionately? So go and stay at an Inn and have a great weekend! Heide

We do seminars here and have for about 28 years, off and on at various seasons.

Around 13 Inns existed in the late 1800’s and into the 1900’s, today there are two: the Eagles Mere Inn and the Crestmont and we have frequented both, love their differences in food, service and style.

The strange and peculiarity of Eagles Mere is that its original population is the summer community of 1500, but the under-pinning, the workers that maintain this enclave of gracious living, are about 250 people. They seem to harmoniously strive to co-exist, each appreciating equally their shared existence!

But what breed of Innkeepers can succeed here? In one Inn I have witnessed four sets of Innkeepers come and go, the other Inn had three. What is it: The mountain air, the bears that come into town and climb a telephone pole, attracted by its hum, dreaming of a meal of honey, with snowflakes just about to descend? It is lonely up here in winter, the darkness comes early, the urban sophistication is left as windows of the grand mansions are sealed and shuttered.

There is no bridge game, no titillating conversations; to shop is hours away, movies as far and the culture of strive and busyness, theater, concerts are what the new Innkeeper thought they had gladly left behind. They embrace their guest gladly giving them that tranquility so needed after the corporate stress. But looking at the Innkeepers introspectively, how deeply had they embraced and understood their yearnings. This is a beautiful place, but winters are long up here. You are not part of that that old summer clan, but neither are your staff your best buddies! I have seen some sad partings, destructive acting outs, as well as seen some Innkeepers that loved this community with all their heart and reinvented themselves, and furthered this town’s vitality. I respect that no matter where we succeed at that. Heide

It was a glorious car trip. It was breezy, sunny, and just beautiful to see those blue snippets of ocean around Portland, and up Route 1; blue-grey coves and jutting inland here and there and the trees blowing gracefully in the wind.  Always unexpected, curved inlets, sails floating far off on the horizon, and the towns, teeming with white buildings on both sides of the road, boats in the harbors and tourists beginning to cover the side-walks; we loved it all! Our eyes and noses taking it in, sights and smells: so different than Vermont.

Getting to the Inn late afternoon, we saw the ocean lapping against the rocks below the Inn’s lawn, a tranquil sight. Three sets of white wicker chairs poised to look into the ocean, and a wooded island framing this perfect setting. An older couple leaning toward each other, their hats firmly in place, seemed in harmony with all of the beauty and grace that surrounded them. Later we learned from our Innkeeper that this couple had been at the Inn for 10 days as a gift from the congregation where he is the Minister. Whoa, what a gift and it was deeply rewarding to see their appreciation.

But the greatest enjoyment came when we were greeted by our Innkeeper. She and her staff glowing in the roles they played to make everyone’s stay exceptional and the appreciation that existed among them. Her desk person said: “thank you for bringing Daina Hill to us; it is wonderful to work for her!”  How about that from a staff member? Daina attended our seminar and did an internship at the Arrowhead Inn, in Durham, N.C., but her professional life was as a successful lawyer!

Daina’s attention to details, in everything, her commitment to quality, her appreciation of individuals and their needs make her a terrific Innkeeper!

We spent one evening, and what a delightful, peaceful place it was for us! Bill, do you think that we can make it for another 29 years? Who knows? But I do know that if we have more evenings like that we can go on and on…. Heide

We drove from the Arrowhead Inn in Durham NC to the Glen-Ella Springs Inn in Clarkesville, GA to visit a couple that had attended our seminar the year before.  Have you ever been to Clarkesville?  It’s remote, private, and the Inn is rustic country looking.  It is tucked away with its charming country décor; a place where memories are made!

Luci and Ed Kivett and their 2 sons seem to thrive in these tranquil hills, walk with their new pup into the woods, swim in the pool and provide the best hospitality to anyone who is their guest.  It seems so natural to them, to greet and serve and foster a family life of Christian values. You can feel the earnest sincerity in all they do and they have found the expression of their values in the service they provide. Need a tranquil weekend, need to be pampered; don’t hesitate, this might be the place to hide away.

From the hills of the southernmost Blue Ridge Mountains, the Panther Creeks meanderings we found our way to the Chanticleer Inn, perched atop of Lookout Mountain.  Here you are in Georgia but you can look right into Tennessee. What a hairy drive up a winding, curvy road in a very foggy night!  Where are we going, I ask Bill, as we are cruising higher and higher and going yet around another curve?

Then we had arrived at the Chanticleer!  What incredible views that greeted us when the fog had burned off and the sun appeared. The Inn is in the middle of what seems to be an upscale community; taking a morning jog around the town, some homes seem to hang off cliffs!

Audrey and Robert Hart, seemed all smiles and gracious hospitality.  They showed us the new terrace they had just added, (so the guests could eat breakfast outdoors) they told us about the breakfast chef’s knowledge of all the local birds; their enthusiasm about this new lifestyle was everywhere and catching! All the staff we encountered seemed caught up in it as well!  They had successfully owned a spa, as well as a renovation business prior to this incarnation; but now with their two children have found what really worked for all of them: an Inn, a lifestyle, a way of living a quality life.  I think they are succeeding!

Heide